Shipping Policy

Effective Date: 10/08/2026

At NEOVERSITY PRIVATE LIMITED, we are committed to processing and delivering your electronics, electronic accessories, gadgets, and related products safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through our website.

1. Shipping Coverage

We currently offer shipping within India.

Orders will be delivered to the shipping address provided by the customer during checkout. Customers are responsible for providing accurate and complete delivery information.

We are not responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

2. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends, public holidays, or outside our normal processing hours may be processed on the next business day.

Order processing may take additional time during:

  • Sales and promotional periods

  • Public holidays

  • High-demand periods

  • Product availability issues

  • Unforeseen operational circumstances

You will receive an order confirmation after successfully placing your order.

3. Estimated Delivery Time

After your order has been dispatched, the estimated delivery time is generally:

  • Metro Cities: 3–5 business days

  • Other Indian Locations: 5–7 business days

  • Remote and Certain Rural Areas: 7–10 business days

These are estimated delivery timelines and are not guaranteed delivery dates.

Actual delivery time may vary depending on the destination, courier service, weather, transportation conditions, and other circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

  • Delivery location

  • Order value

  • Product size and weight

  • Shipping method

  • Promotional offers

Where free shipping is offered, the applicable conditions will be displayed on the website.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or other available communication methods.

You can use the tracking information provided to monitor the status of your shipment through the applicable shipping or logistics provider.

Tracking information may take some time to become active after dispatch.

6. Delivery Attempts

Our shipping partners may make multiple delivery attempts depending on their operational policies.

If the customer is unavailable at the delivery address, the courier may:

  • Attempt delivery again

  • Contact the customer

  • Reschedule delivery

  • Return the package to the sender after unsuccessful attempts

Customers are responsible for being available to receive their orders or coordinating with the delivery partner when required.

7. Incorrect or Incomplete Address

Customers must carefully verify their shipping address before placing an order.

We are not responsible for delivery delays, failed deliveries, or additional shipping costs resulting from:

  • Incorrect address

  • Incomplete address

  • Incorrect PIN code

  • Incorrect phone number

  • Recipient being unavailable

  • Customer refusing delivery

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

8. Damaged Package at Delivery

Customers are advised to carefully inspect the package when it is delivered.

If the package appears visibly damaged, opened, tampered with, or severely crushed, you should:

  • Inform the delivery person immediately, where possible

  • Take photographs or videos of the package

  • Contact us as soon as possible

  • Keep the original packaging and shipping label

For damaged or defective products, please refer to our Refund and Returns Policy for applicable procedures and eligibility requirements.

9. Missing or Incorrect Products

If you receive:

  • A missing product

  • An incorrect product

  • An incomplete order

  • A product different from the one ordered

please contact us as soon as possible with your order details and supporting photographs or videos, where applicable.

We will review the issue and provide an appropriate resolution in accordance with our Refund and Returns Policy.

10. Delivery Delays

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Natural disasters

  • Transportation disruptions

  • Public holidays

  • Government restrictions

  • Strikes or operational disruptions

  • Courier delays

  • High-volume periods

  • Incorrect address information

  • Unforeseen logistical issues

We will make reasonable efforts to assist customers in tracking delayed shipments.

11. Failed or Returned Deliveries

An order may be returned to us by the shipping partner if:

  • The customer is unavailable after repeated delivery attempts

  • The address is incorrect or incomplete

  • The customer refuses delivery

  • The delivery area is inaccessible

  • The package cannot be delivered for other logistical reasons

If a package is returned to us, customers may contact our support team regarding re-shipment.

Additional shipping charges may apply for re-delivery where the failed delivery was caused by information or circumstances attributable to the customer.

12. International Shipping

At present, we provide shipping within India only.

We do not currently offer international shipping unless specifically stated on the website.

13. Shipping Partners

We may use third-party courier and logistics providers to deliver orders.

Once a shipment is handed over to the shipping partner, delivery is subject to the operational procedures and delivery network of the respective courier company.

We are not responsible for delays caused solely by third-party logistics providers, but we will make reasonable efforts to assist customers with shipment-related concerns.

14. Cancellation Before Dispatch

Customers may request cancellation of an order before it has been dispatched.

Cancellation requests can be made by contacting us as soon as possible with the relevant order details.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return or refund procedure.

15. Shipping and Refunds

If an order is cancelled or a refund is approved under our Refund and Returns Policy, the applicable refund will be processed through the appropriate payment method.

Refund processing time may depend on the payment gateway, bank, card issuer, or other financial institution involved.

16. Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:

NEOVERSITY PRIVATE LIMITED

Address:
5th Floor, Unit No. 513, Amba Tower,
D.C. Chowk, Rohini Sector 9,
New Delhi, North West Delhi, Delhi – 110085

Phone: +91 7838778925

Email: info@neoversityshop.com

We will make reasonable efforts to assist you with your shipping and delivery concerns.