Privacy Policy

Effective Date: 10/08/2026

At NEOVERSITY PRIVATE LIMITED, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, create an account, place an order, or use our products and services.

This Privacy Policy is prepared in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, and other applicable data protection and consumer protection regulations.

1. Information We Collect

When you use our website or purchase our products, we may collect the following information:

Personal Information

Full name
Email address
Mobile or telephone number
Billing and shipping address
Account login information
Order and transaction details

Payment Information

Payments are processed through secure third-party payment gateways. We may receive limited transaction-related information, such as payment status, transaction reference number, and payment method. We do not store your complete credit or debit card details on our servers.

Technical Information

We may automatically collect:

IP address
Browser type and version
Device type and operating system
Website access time and date
Pages visited
Referring URLs
Device identifiers and similar technical information

Usage Information

We may collect information about how you interact with our website, including products viewed, products added to your cart or wishlist, searches, purchases, and other website interactions.

2. How We Use Your Information

We may use your personal information for the following purposes:

To create and manage customer accounts
To process and fulfill orders
To arrange product delivery and shipping
To process payments and refunds
To provide order confirmations and delivery updates
To provide customer support and respond to inquiries
To process returns, replacements, and warranty-related requests
To improve our products, website, and services
To personalize your shopping experience
To detect and prevent fraud, unauthorized transactions, and misuse
To maintain website security
To send promotional offers and marketing communications where permitted
To comply with applicable legal, regulatory, and accounting requirements

3. Consent

By accessing, registering on, or using our website and services, you provide your free, informed, specific, and unambiguous consent to the collection, use, processing, storage, and sharing of your personal information for the purposes described in this Privacy Policy, where consent is required under applicable law.

Where required under applicable law, including the Digital Personal Data Protection Act, 2023 (DPDP Act), we will obtain appropriate consent before processing personal data for specified purposes.

You may withdraw your consent at any time by contacting us using the details provided in this Privacy Policy.

Withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal. However, withdrawal may affect our ability to provide certain products or services where processing is necessary for their provision.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to provide a better shopping experience and improve website functionality.

Cookies may help us:

Remember your preferences
Keep items in your shopping cart
Maintain login sessions
Understand website usage
Analyze website traffic and performance
Improve website functionality
Provide relevant promotional communications

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some features and functionality of the website.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted third parties for legitimate business purposes, including:

Payment gateway providers for processing payments
Shipping and logistics partners for delivering orders
Website hosting and technology providers for maintaining our website
Analytics and performance service providers
Customer support and communication service providers
Professional advisors, where necessary
Government authorities or law enforcement agencies when required by applicable law

Third-party service providers may access only the information necessary to perform their services and are expected to handle such information appropriately.

6. Payment Information

Payments made through our website are processed using secure third-party payment gateways.

Depending on the payment method selected, you may be required to provide payment details directly to the relevant payment service provider.

NEOVERSITY PRIVATE LIMITED does not store complete credit card, debit card, CVV, or other sensitive payment credentials on its own servers.

Payment processing is subject to the privacy policies and terms of the respective payment gateway provider.

7. Order and Delivery Information

To successfully process and deliver your order, we may use your name, phone number, email address, billing address, and shipping address.

This information may be shared with appropriate logistics and delivery partners for purposes such as:

Order shipment
Delivery tracking
Delivery communication
Address verification
Return or replacement shipments

We may retain order-related information for accounting, customer service, warranty, legal, and regulatory purposes.

8. Data Security

We implement reasonable technical and organizational security measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include access controls, secure hosting, authentication mechanisms, encryption where appropriate, and monitoring of our systems.

However, no method of electronic transmission or internet storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including:

Processing and fulfilling orders
Providing customer support
Managing returns and replacements
Handling warranty-related matters
Maintaining business and transaction records
Meeting legal, tax, accounting, and regulatory requirements
Resolving disputes and enforcing our agreements

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws.

10. User Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

Access information associated with your account
Request correction or updating of inaccurate information
Request deletion of personal information, subject to legal and legitimate business requirements
Withdraw consent where processing is based on consent
Opt out of promotional or marketing communications
Raise concerns regarding the processing of your personal information

To exercise applicable rights, you may contact us using the contact details provided below.

We may need to verify your identity before processing certain requests to protect your account and personal information.

11. Marketing Communications

We may occasionally send you information about products, offers, promotions, new arrivals, or other services where permitted by applicable law.

You may opt out of promotional communications by:

Using the unsubscribe option included in promotional emails, where available
Contacting us directly
Following the applicable opt-out instructions provided in the communication

Please note that you may continue to receive essential communications relating to your orders, transactions, account, security, or other services.

12. Third-Party Links

Our website may contain links to third-party websites, payment services, social media platforms, manufacturers, or other external services.

These third-party websites operate independently and may have their own privacy policies and terms of use.

NEOVERSITY PRIVATE LIMITED is not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing your personal information.

13. Children’s Privacy

Our website and services are not specifically intended for children under the age of 13.

We do not knowingly collect personal information from children without appropriate authorization where required by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.

14. Fraud Prevention and Website Security

We may process certain information to detect, investigate, and prevent:

Fraudulent transactions
Unauthorized account access
Payment abuse
Suspicious activities
Website attacks
Other unlawful or unauthorized activities

Such processing may be necessary to protect our customers, business, website, payment systems, and other users.

15. Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or other business transaction involving NEOVERSITY PRIVATE LIMITED, personal information may be transferred as part of the relevant business assets, subject to applicable law.

Any such transfer will be handled in accordance with applicable legal requirements.

16. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or applicable regulations.

Any changes will be published on this page with an updated Effective Date.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

17. Grievance Officer

In accordance with applicable laws, including the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are provided below:

Grievance Officer: Mr. Vinay
Company: NEOVERSITY PRIVATE LIMITED

Email: grievance@neoversityshop.com
Phone: +91 7838778925

Address:
5th Floor, Unit No. 513, Amba Tower,
D.C. Chowk, Rohini Sector 9,
New Delhi, North West Delhi, Delhi – 110085

The Grievance Officer will receive and address privacy-related complaints, concerns, and requests in accordance with applicable laws and within the timelines prescribed by applicable law.

18. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:

NEOVERSITY PRIVATE LIMITED