NEOVERSITY PRIVATE LIMITED is dedicated to providing high-quality electronics and accessories that make everyday life smarter, easier, and more connected.
Effective Date: 10/08/2026
At NEOVERSITY PRIVATE LIMITED, we want our customers to have a smooth and reliable shopping experience. This Refund and Return Policy explains the conditions and procedures applicable to returns, replacements, cancellations, and refunds for electronics, electronic accessories, gadgets, and related products purchased through our website.
Please read this policy carefully before placing an order.
1. Return Eligibility
Products may be eligible for return or replacement if they are:
Received damaged
Defective or not functioning properly
Incorrectly delivered
Missing essential parts or accessories
Significantly different from the product description
To be eligible for a return or replacement, the product should generally be returned in its original condition, along with the original packaging, accessories, manuals, warranty cards, and other items supplied with the product.
2. Return Period
Customers must contact us within 7 days of receiving the product to request a return or replacement.
Requests submitted after the applicable return period may not be accepted unless otherwise required under applicable law or specifically approved by us.
The return period may vary for certain products where a different return period is specifically mentioned on the product page.
3. Damaged Products
If you receive a product that appears damaged, please contact us as soon as possible.
We recommend taking clear photographs or videos of:
The outer shipping package
Shipping label
Product packaging
Damaged product
Any visible physical damage
This information may be required to verify the claim with our shipping partner or supplier.
4. Defective Products
If an electronic product is not working properly after delivery, please contact our customer support team with your order details.
Depending on the product and applicable warranty terms, we may:
Arrange a replacement
Offer a repair through the applicable manufacturer or service provider
Provide a refund where eligible
Provide another appropriate resolution
Some electronic products may be covered by a manufacturer’s warranty. In such cases, the manufacturer’s warranty terms may apply.
5. Wrong or Incorrect Product
If you receive a product different from the product ordered, please contact us within the applicable return period.
After verification, we may arrange:
Replacement with the correct product
Return pickup
Refund, where applicable
The incorrect product should generally be returned in its original condition and packaging.
6. Missing Items or Accessories
If an order is missing an item, cable, charger, accessory, manual, or other component that was included with the purchased product, please contact us as soon as possible.
We may request photographs, videos, packaging details, or other information to verify the issue.
After verification, we may provide the missing item, replacement, or another appropriate resolution.
7. Non-Returnable Products
Certain products may not be eligible for return due to their nature, usage, hygiene considerations, manufacturer restrictions, or other applicable conditions.
Examples may include:
Products damaged due to misuse
Products damaged through unauthorized modifications
Products with physical damage caused after delivery
Products with missing accessories or components
Products returned without original packaging where packaging is required
Products damaged due to improper installation or use
Products with removed or damaged serial numbers
Products returned after the applicable return period
Products specifically marked as non-returnable on the product page
The return eligibility shown on the relevant product page will apply where specifically stated.
8. Conditions for Return
For an eligible return, the product should generally:
Be unused or in acceptable condition depending on the reason for return
Be returned with original packaging
Include all applicable accessories
Include manuals and warranty documents, where provided
Have the original invoice or proof of purchase
Have serial numbers or product identification labels intact
Not have been modified, tampered with, or damaged by the customer
Returns that do not meet the applicable conditions may be rejected after inspection.
9. Return Request Process
To request a return or replacement, please contact us with:
Order number
Customer name
Registered email address or phone number
Product name
Reason for return
Photographs or videos, where applicable
Our team may review the request and provide return instructions if the product qualifies.
Customers should not send products to us without receiving return instructions from our team.
10. Return Shipping
For products that are damaged, defective, incorrectly delivered, or otherwise eligible for return due to an issue attributable to us, we may arrange or cover the applicable return shipping costs.
For other approved returns, shipping charges may be borne by the customer depending on the product, reason for return, and applicable return conditions.
Return shipping arrangements will be communicated to the customer during the return process.
11. Product Inspection
Returned products may be inspected before a replacement or refund is approved.
Inspection may include checking:
Product condition
Physical damage
Serial number
Accessories
Packaging
Product functionality
Signs of misuse or unauthorized modification
If the returned product does not meet the applicable return conditions, the return or refund may be declined.
12. Refund Eligibility
Refunds may be provided where:
An eligible product is returned and approved
The product cannot be replaced
The ordered product is unavailable
An order is cancelled and payment has already been received
A refund is otherwise approved under this policy
Refund eligibility is subject to verification and applicable laws.
13. Refund Process
Once a return is received and approved, we will initiate the applicable refund.
Refunds will generally be processed through the original payment method or another appropriate payment method.
The time required for the refund to appear in your account may depend on:
Payment gateway
Bank
Credit/debit card issuer
UPI provider
Other financial institution
We are not responsible for delays caused by third-party financial institutions after the refund has been initiated.
14. Refund for Cancelled Orders
If an order is successfully cancelled before dispatch and payment has already been received, the applicable amount will be refunded through the original or appropriate payment method.
If the order has already been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.
15. Replacement Policy
Where an eligible replacement is approved, the replacement product will generally be shipped after the original product has been received and verified, unless otherwise determined by us.
Replacement is subject to product availability.
If the same product is unavailable, we may provide an alternative resolution, such as a refund, where applicable.
16. Exchange Policy
Product exchanges may be offered only where specifically permitted for the relevant product.
An exchange may be subject to:
Product availability
Return eligibility
Product condition
Price differences, where applicable
Manufacturer restrictions
The exchange procedure will be communicated to the customer when the request is approved.
17. Warranty Claims
Some electronics and electronic accessories may be covered by a manufacturer’s warranty.
Warranty claims may need to be handled directly through the respective manufacturer or authorized service center depending on the product and warranty terms.
Warranty coverage generally does not include damage caused by:
Accidents
Misuse
Negligence
Unauthorized repairs
Unauthorized modifications
Liquid damage, where excluded
Incorrect installation
Normal wear and tear
Use contrary to manufacturer instructions
Customers should refer to the warranty documentation supplied with the product for specific terms.
18. Refund Deductions
Where permitted under applicable law and the applicable return conditions, certain costs may be deducted from a refund, including applicable shipping or other charges associated with customer-requested returns.
Any applicable deduction will be communicated to the customer where required.
19. Order Cancellation by Us
We reserve the right to cancel an order in circumstances including:
Product unavailability
Incorrect product or pricing information
Suspected fraudulent activity
Payment issues
Incorrect or incomplete order information
Operational or technical errors
Circumstances beyond our reasonable control
If payment has already been received for an order cancelled by us, the applicable amount will be refunded.
20. Fraudulent or Abusive Returns
We reserve the right to investigate and restrict return or refund requests where we reasonably suspect:
Fraudulent claims
Repeated misuse of the return policy
Product substitution
Tampering
False damage or defect claims
Unauthorized use of products before return
Any action taken will be subject to applicable laws and regulations.
21. Contact Us
If you have questions about returns, replacements, cancellations, or refunds, please contact us:
NEOVERSITY PRIVATE LIMITED
Address:
5th Floor, Unit No. 513, Amba Tower,
D.C. Chowk, Rohini Sector 9,
New Delhi, North West Delhi, Delhi – 110085
Phone: +91 7838778925
Email: info@neoversityshop.com
Our support team will review your request and provide the applicable return, replacement, or refund instructions.
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