Terms and conditions

Effective Date: 10/08/2026

Welcome to NEOVERSITY PRIVATE LIMITED. These Terms and Conditions govern your access to and use of our website and your purchase of electronics, electronic accessories, and related products. By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms and Conditions.

Please read these Terms carefully before using our website or purchasing any products.

1. Acceptance of Terms

By accessing, browsing, registering on, or using our website, you confirm that you have read, understood, and agreed to these Terms and Conditions.

If you do not agree with any part of these Terms, please do not use our website or purchase products through our platform.

2. Eligibility

You must provide accurate and complete information when using our website or placing an order.

By using our website, you confirm that:

  • The information provided by you is accurate and complete.

  • You have the legal capacity to enter into a purchase transaction.

  • You will use the website only for lawful purposes.

  • You will not use the website to engage in fraudulent or unauthorized activities.

3. Products and Product Information

We offer electronics, electronic accessories, gadgets, devices, peripherals, cables, chargers, and other related products through our website.

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and availability are accurate. However:

  • Product colors may vary depending on your device display.

  • Product images may be for illustrative purposes.

  • Specifications may change based on manufacturer updates.

  • Product availability may change without prior notice.

  • Minor variations may occur between product images and the actual product received.

We reserve the right to correct errors, update product information, or modify product specifications where necessary.

4. Product Pricing

All product prices displayed on our website are subject to change without prior notice.

The applicable price at the time you place your order will generally apply to that order, subject to pricing errors or other technical issues.

Where applicable, shipping charges, taxes, or other applicable charges will be displayed during the checkout process.

If a pricing error occurs due to a technical or human error, we reserve the right to cancel the affected order and provide an appropriate refund for any payment already made.

5. Orders and Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected product.

After placing an order, you may receive an order confirmation by email, SMS, or other available communication methods.

An order is subject to acceptance and availability.

We reserve the right to:

  • Accept or reject an order

  • Cancel an order due to product unavailability

  • Cancel orders involving incorrect pricing or product information

  • Limit quantities purchased by a customer

  • Cancel orders suspected of fraud or unauthorized activity

If an order is cancelled after payment has been received, the applicable amount will be refunded through the original or appropriate payment method, subject to applicable payment processing timelines.

6. Payments

Payments on our website may be processed through secure third-party payment gateways.

Available payment methods may include credit cards, debit cards, UPI, net banking, wallets, or other payment methods made available at checkout.

You agree to provide accurate payment and billing information.

NEOVERSITY PRIVATE LIMITED does not store complete credit card, debit card, CVV, or other sensitive payment credentials on its servers.

All payment transactions are subject to the terms and policies of the applicable payment service provider.

7. Shipping and Delivery

We aim to process and dispatch orders within the estimated processing time displayed on our website.

Delivery timelines may vary depending on:

  • Delivery location

  • Product availability

  • Shipping partner

  • Weather conditions

  • Public holidays

  • Transportation delays

  • Other circumstances beyond our reasonable control

Once an order has been handed over to the shipping or logistics partner, delivery is subject to the policies and operational timelines of that service provider.

For additional information, please refer to our Shipping Policy.

8. Returns, Replacements, and Refunds

Returns, replacements, exchanges, and refunds are subject to our Refund and Returns Policy.

Depending on the product and applicable policy, customers may be required to:

  • Request a return within the specified period

  • Provide order details

  • Provide photographs or videos showing product damage or defects

  • Return the product in its original condition and packaging

  • Include accessories, manuals, warranty cards, and other applicable items

Certain products may not be eligible for return due to their nature, hygiene requirements, manufacturer restrictions, or other applicable conditions.

Please review our Refund and Returns Policy before placing an order.

9. Warranty

Some electronics and electronic products may be covered by a manufacturer’s warranty.

Where applicable, warranty terms, duration, and conditions will be determined by the respective manufacturer or brand.

Warranty coverage may be subject to:

  • Manufacturer terms

  • Proof of purchase

  • Product serial number

  • Proper product usage

  • Exclusions specified by the manufacturer

Unless specifically stated otherwise, NEOVERSITY PRIVATE LIMITED does not provide a separate warranty beyond the warranty offered by the manufacturer.

Customers should refer to the applicable warranty documentation for complete details.

10. User Accounts

Certain features of our website may require you to create an account.

You are responsible for:

  • Providing accurate registration information

  • Maintaining the confidentiality of your login credentials

  • Keeping your account information updated

  • Preventing unauthorized access to your account

  • Not sharing your account credentials with others

You are responsible for activities carried out through your account.

If you believe that your account has been accessed without authorization, you should notify us promptly.

11. Intellectual Property

All content available on our website, including but not limited to:

  • Text

  • Product descriptions

  • Images

  • Graphics

  • Logos

  • Website design

  • Icons

  • Videos

  • Software

  • Website layout

is owned by or licensed to NEOVERSITY PRIVATE LIMITED or the respective rights holders and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission.

Product names, trademarks, and logos belonging to third-party manufacturers remain the property of their respective owners.

12. Prohibited Activities

You agree not to:

  • Use the website for unlawful purposes

  • Provide false or misleading information

  • Create fraudulent orders

  • Use stolen payment information

  • Attempt unauthorized access to our website or systems

  • Introduce viruses, malware, or harmful code

  • Interfere with website security or functionality

  • Copy or reproduce website content without permission

  • Use automated systems to scrape or collect website information without authorization

  • Resell products through unauthorized channels where prohibited

  • Violate the intellectual property rights of others

We reserve the right to suspend or restrict access where we reasonably believe these Terms have been violated.

13. User Reviews and Feedback

If our website allows customers to submit reviews, comments, ratings, images, or other content, you agree that such content:

  • Must be truthful and based on your genuine experience

  • Must not contain unlawful, offensive, abusive, or misleading material

  • Must not infringe the rights of another person or business

  • Must not contain malicious code or harmful links

By submitting content, you grant NEOVERSITY PRIVATE LIMITED permission to use, reproduce, display, and publish the submitted content for legitimate business and promotional purposes, subject to applicable law.

14. Third-Party Services and Links

Our website may use or provide links to third-party services, including payment gateways, shipping providers, manufacturers, warranty services, analytics providers, and other external websites.

We are not responsible for the content, availability, security, privacy practices, or policies of third-party websites or services.

Your use of third-party services may be subject to their own terms and conditions.

15. Limitation of Liability

To the maximum extent permitted by applicable law, NEOVERSITY PRIVATE LIMITED shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

This may include losses resulting from:

  • Temporary website unavailability

  • Delivery delays caused by third parties

  • Technical interruptions

  • Unauthorized access beyond our reasonable control

  • Product misuse

  • Failure to follow manufacturer instructions

  • Events beyond our reasonable control

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

16. Product Usage and Safety

Customers are responsible for using electronic products according to the manufacturer’s instructions, safety guidelines, and applicable specifications.

You should:

  • Follow the manufacturer’s instructions

  • Use compatible chargers and accessories

  • Avoid unauthorized modifications

  • Keep electronic products away from conditions that may damage them

  • Follow applicable electrical and safety precautions

We are not responsible for damage caused by improper use, unauthorized modification, misuse, negligence, or failure to follow manufacturer instructions.

17. Force Majeure

We will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters

  • Fire

  • Flood

  • Government restrictions

  • War or civil unrest

  • Strikes

  • Transportation disruptions

  • Internet or telecommunications failures

  • Power outages

  • Epidemics or pandemics

  • Other unforeseen circumstances

We will make reasonable efforts to minimize the impact of such events.

18. Suspension and Termination

We reserve the right to suspend, restrict, or terminate access to our website or user accounts where:

  • These Terms are violated

  • Fraudulent activity is suspected

  • Unauthorized activity is detected

  • False information is provided

  • The website is being misused

  • Required by applicable law

Termination or suspension will not affect any rights or obligations that arose before the termination.

19. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

20. Changes to These Terms

We may modify or update these Terms and Conditions from time to time.

Any updated version will be published on this page with a revised Effective Date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, subject to applicable law.

21. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to the use of our website, purchase of products, services, or these Terms and Conditions shall be subject to the applicable jurisdiction of the courts located in New Delhi, Delhi, India, subject to applicable law.

22. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact us:

NEOVERSITY PRIVATE LIMITED

Address:
5th Floor, Unit No. 513, Amba Tower,
D.C. Chowk, Rohini Sector 9,
New Delhi, North West Delhi, Delhi – 110085

Phone: +91 7838778925

Email: info@neoversityshop.com